FAQS
COVID-19
- Yes the studio on Wallingatan is open with reduced hours and smaller classes to allow a safe distance (5 sqm) between mats.
- Since latest government restrictions (Oct 30, 2020) we have cancelled some classes to reduce the number of people visiting the studio, especially classes where sweat, breath are enhanced and where space between people is free and uncontrollable e.g. Dynamic Meditation.
- We recommend you bring your own yoga mat. Studio mats are still available but we request that you clean the mat before and after class, we provide a mat cleaning solution and paper towels.
- We removed all common props such as blocks, bolsters and blankets and recommend you bring a small blanket and or warm comfortable clothes that you can layer on for slower practices or for the end of more active practices practice.
- We continue to clean daily and with the help of volunteers we will increase frequency of cleaning of toilets, communal areas and handles using antibacterial spray & wipes.
- You can rent towels at the front desk to use in class.
- We encourage you to shower and change at home.
- We have also expanded our digital offerings to 25 weekly Live Stream classes for you who choose not to come to the studio.
- Ten times Clip Cards, we will extend validity up to 12 month when requested.
- Welcome to Urban OM “Wherever you Are.” Our Online Studio has 30+ pre-recorded classes plus Live Stream 25 classes weekly. Use your current membership to access Urban OM Online Studio and book your Live Stream classes. Online Studio and Live Stream included for FULL ON Members. Live Stream included for Basic Members.
LIVE STREAM & ONLINE STUDIO
- Many of our daily classes are now live-streamed. They are available to book on the website or in the app. They are listed as “Live Stream” next to the studio class on the schedule.
- Most importantly, before booking a Live Stream class, ensure your email notification settings are set to ON -> Go to settings in the app.
- A ZOOM link will be sent to you via email within a few minutes of booking a live-stream class. Click the link and follow the instructions. You will be directed to download or open the Zoom App.
- Please make sure that ‘Notifications’ in your profile are turned on then cancel and re-book your spot.
- Log in to your profile online, account info, scroll down to “Communication Preferences”.
- Check the email-box “Account management” and “Schedule Updates”.
- If you continue to experience difficulties, please reach out by calling us at +46701433452 or by email to connect@urbanom.se. We will resend the link for you if we can see that you are booked in the online class.
- First ensure that a Live-stream class was booked, and not a studio class.
- If it was a studio class, simply cancel this incorrect booking and add your name to the correct one.
- If the problem persists, keep your booking and contact us at connect@urbanom.se or 0701433452. Our contact is also listed on the email.
- You may experience difficulties booking Live Stream classes close to your monthly payment date since presently we do not allow ‘unpaid bookings’ for Live Stream classes.
- This will only affect classes scheduled after the payment date so we recommend you book your Live Stream classes the same day you wish to attend.
- There are plenty of spaces available so we’ll always have a place for you and it will be easier to keep track of the email with the correct Zoom link. If the problem persists and if it is also affecting the studio classes please contact us.
- No Live Stream classes are included in our monthly memberships but are not cost effective for clip-card holders. Instead you need a Live stream product to book and access Live Stream classes:
– Live stream One Time 60 kr,
– 30-Day Live Stream pass 300 kr and
– Live Stream 10 Times Clip Card 500 kr (valid for 6 months). - However Urban OM offers for a limited period of time the possibility to exchange 2 Yoga + Meditation clips or 3 Meditation only clips for a 30-Day Live Stream Pass, send a request to connect@urbanom.se if this is something that interests you.
- No, your membership ends within 30 days. If you wish to renew your membership you will need to purchase a new 30 day subscription. You can easily do this directly on the website or App.
- 25 Live Stream classes are available as part of your FULL ON or Basic Membership.
- Online Studio classes available exclusively for FULL ON Members.
- Unfortunately you lose access to both to Live Stream classes and Online Studio while your account is suspended. You may purchase access to individual Live Stream classes for 60 sek each.
- Yes follow the same procedure as for Studio class guests. Your guest needs to have an Urban OM profile and use the code at checkout when paying for the class.
- Urban OM aims to stream our most popular classes during the morning, mid day and afternoon. Occasionally we will add more classes. Our updated schedule is always published on the website or the Urban OM Sthlm App. You will always find the Live Stream classes on the schedule next to the studio class.
- Live Stream classes are available for booking both on the website and the App, you will find them next to the studio class.
- After you book a Live Stream Class you will receive a confirmation email with a Zoom link. If you don’t have the Zoom App on your device, please follow the links instructions on how to download the App. We recommend accessing the classes through the Zoom App for best quality of image and sound.
- We open the session 10-5 minutes before the class starts, you are recommended to login 5 minutes before the class begins. If you are experiencing difficulties please write in the chat box, we (and sometimes one of the other participants) will guide you through so you are well connected to attend the class.
- Unlike studio classes there are no penalties for missing Live Stream classes but be aware that depending on which method you used to book the class you will lose value on your paying modality e.g. you will lose a session on your clip card if you do not cancel your attendance 30 minutes before class starts, same applies for one time purchases if you don’t attend the class you lose the possibility of refund or to book another class.
- Unlimited live streamed classes for 30 days.
- Online studio is a video library of pre-recorded classes available to active COMMIT and FREE BIRD members. Clip-card holders and Live-stream Pass holders do not have access to the online library.
- To unlock the Online Studio you need to submit your email address on the website.
- If your membership is currently suspended you will lose access to the online studio for that period of time.
- If you have a FREE BIRD membership that has been terminated, the online studio will not be available.
- If your membership is expiring within a month the online studio will not be available until a new payment cycle begins.
MEMBERSHIP
As a Full ON Commit members, you can freeze your membership up to 60 days per 12 month contract; as a Basic Commit member, for 30 days per year.
As of 31 August, 2020 when our fall season begins, all such freezing requests must be at 15 day minimums. Requests are made easiest by emailing reception at connect@urbanom.se.
As a Full ON member you’ll receive two guest passes a month sent to your email as promo codes. Your friends can register at our website and put in the promo code upon booking.
As a clip card holder you’re not able to book guests.
Yes, all memberships are personal to one individual. Full ON members have the benefit of inviting 2 guests per moth for free to a regularly scheduled yoga or meditation class. See other options here.
- Click here to cancel your subscription and log in.
- Go to the ‘MY INFO’ tab and click on “Account”:
- Scroll down to the ‘Autopays’ section and click on ‘Terminate’ next to the subscription you wish to cancel:
- Lastly, confirm cancelling. Remember that cancellation will take immediate effect – so please double check your existing series expiry date to avoid disappointment:
CLIP CARDS
- Please be aware that whenever you book a class a session is reserved to secure your place and unless you cancel your booking up to 30 minutes before the class starts that value will be taken as payment for the class. This applies even if you miss the class and is not subject to refund.
- Yes but first make sure your guest has a profile at Urban OM, if not it is easy to set one up on our website. The minimum information required is name, email address and cell phone number.
- Then write an email to us letting us know who your friend is and which class you would like to attend together. Please note that no-show rules also apply to guests so let us know at the latest 30 before class if your guest cannot come.
- Yes – the clip card is personal and runs for 6 months. However, you are able to invite guests. See other options here.
Your Ten Times Clip Card is valid for 6 months but during COVID-19 times, we will extend validity up to 12 month when requested.
PAYMENT
As a drop in visitor you register, book and pay directly at our website or through our app.
It’s also possible to just pop into the center and join if there’s free spots.
As a member you pay monthly with your debit card. It will automatically be withdrawn the last day of the month. The starting period when you sign up needs to be paid upfront.
CLASSES
All yoga is for everyone, but not all the time depending on your experience, state of health and type of mode. We have a large faculty of experienced teachers at Urban OM, with many different backgrounds and lineages in the path of yoga, therefore we have chosen to name our classes after intensity so that you can pick a class from what you need: anything from a strong class to relaxation.
However, some of our classes have specific names for a specific type of yoga, such as Kundalini, Acharya and Laya.
For first timers we recommend Basic classes and Beginners Courses, the Strong Flow Yoga can be extra challenging if you’re brand new to Yoga since the pace of the class is very fast.
All of our staff has been practicing yoga for years and have done our yoga teacher training, if you have any questions regarding class recommendations or teachers please ask at the front desk.
- Yoga quiz: Get started with our quiz here.
- Yoga description: Read more about each class here.
- Experience vs Performance: Whether you practice yoga for calming your mind, stretching your hip flexors or balance on your arms do remind yourself on focusing on your experience rather than performance. We perform all the time, we actually don’t have to when practicing yoga.
Yes – all our meditations are held by experienced facilitators. Some meditations are guided through out, others will be introduced in the beginning of class. Read more about our different meditations here.
Yes – all our meditations are held by experienced facilitators. Some meditations are guided through out, others will be introduced in the beginning of class. Read more about our different meditations here.
Active meditations engage the body in a physical activity. The body is the part of ourselves that is always in the present moment whereas our mind constantly wanders between the past and the future, engaging the body helps bring the mind to the present moment. Different active meditations encourage either subtle movement or a challenging activity.
FACILITY
Yes you can. As a Full ON member it’s included in the membership. When storing your mat here, please add your name and phone number on the back of the mat. If you don’t want to bring your own the studio is equipped with mats to borrow.
Yes, we have men’s and women’s changing rooms, saunas and showers. Towels are available for 20 SEK from our front desk; body wash, lotion, deodorant and hair dryers are provided. Towels included in our Full ON memberships.
Yes, we have lockers in the changing rooms. Some with digital locks but most of them with padlocks. If you have one, bring your own, otherwise it’s possible to borrow one in front desk in exchange for your ID-card.
Yes, you’re welcome to bring your lunch/dinner box here. We have plates and cutlery, but we do not provide microwave or fridge.
We ask that whilst you are at the center that disconnect from your digital devices to experience real connections in the presence of other humans. No phones nor computers are allowed in the center (except for staff).
We provide yoga mats but you’re welcome to bring your own if you like to.
GENERAL POLICY
Yes – Full On members can pre book 10 days prior to class.
Basic, Off Peak & Clip Card members 7 days prior to class.
If you’re visiting town you can pre-book a drop in 30 days prior to class.
Yes, members can cancel a class up to 30 minutes prior to class. If you’re booked for a drop in you can reschedule 24 hours before class.
We do not have any kids classes yet, but if you’d like to bring your kid he/she needs to be over the age of 15.
If you have a membership or clip card and can’t use because of an injury or sickness then please bring us a sick note from your doctor or some other proof of your injury and we will extend the expiry date for you.
Please contact us as soon as possible.
BEFORE YOUR VISIT
- We recommend not to eat two hours before your class: Yoga and meditation is preferably practiced on an empty belly.
- What to wear: Whatever you like, preferably in comfortable and stretchy clothes.
- Yoga is practiced barefoot. We recommend you to take extra care of your feet in our foot bath before going to class.
- Mats & props: We provide everything you need for class, but you’re welcome to bring your own mat if you’d like to. We provide showers, shower essentials and sauna, towels can be rented for 20 SEK.
If you are a new to Urban OM and have not already registered for an account, please arrive 20 minutes early for your first session to allow time for registration and so that we can show you around.
If you are a regular student and have booked classes online, we ask that you arrive at least 10 minutes before the class starts so you have plenty of time to sign-in and get settled. Otherwise, for busy classes, if you have booked but not shown up 5 minutes before the class, we might need to allocate your spot to our waitlist.
If you need to cancel your booking, please do so at least 30 minutes before the class otherwise our late cancellation policy will apply.
Urban OM has no gracing period, to avoid disruption we do not allow latecomers into class after it has started no matter the reason for the lateness. This is to respect the students in the room as well as the teacher holding space.
Located in the heart of Stockholm, just 5 minutes walk from Hötorget or Rådmansgatan (Green line) and T-Centralen (All lines).
Check out our COMMUNITY CLASSES held by our lovely yoga teacher trainees and graduates. Pay what you can via Swish.
If it is your first time at Urban OM you can try a class for 150 SEK, see offer here.
ABOUT YOGA & MEDITATION AT URBAN OM
Urban OM is built on three pillars, Being in the Body, Being Real, Being Together.
Being in the Body is an antidote to cure the modern phenomena of ‘disembodiment’ caused by urban overload. We emphasize cultivating sensitivity of both the physical as well as the subtle body by training stress reduction and interoceptive awareness.
Being Real enables development of a sense of self and to nourish the connection to truth that can cut through the illusion, dream and deception of the mind. Self-inquiry – honest introspection – is an ancient practice found in every spiritual tradition.
Being Together is a method of creating safe space to merge body and mind and to explore the magic of letting go into ‘something more’. We believe that alone you go fast but together we go far.
We offer more than 60 classes weekly taught by experienced teachers and facilitators. See our schedule here.
Please follow this link to read our terms about teaching at Urban OM. If you meet the qualifications we will get back to you if we have any openings.
